Getting help

Who to ask

• Employees — ask your manager. Almost everything you need (account access, PIN, shifts, leave) is theirs to change.
• Managers — ask an administrator for anything under Settings, roles, or the plan.
• Administrators — you hold the settings. For billing state, suspension or platform issues, contact your Slota operator.

What to include

A report that can be answered has four things:

1. What you did — the page, and the button you pressed.
2. What you expected.
3. What happened instead — the exact on-screen message, quoted. Slota surfaces real errors rather than failing silently, so that message is usually the whole answer.
4. When, and who it affected — one person or everyone.

Before reporting

• Refresh the page, or pull-to-refresh on mobile.
• Check whether the schedule was published, and whether a filter is on.
• Check whether the action needs a role you do not have — the message will say so.