Web troubleshooting

Sign-in loops, missing menus and permission errors.

• "Incorrect email or password" — re-type carefully; ask a manager to check your account is active. A deactivated account is blocked at sign-in and looks exactly like a wrong password.
• A menu item is missing — most management screens require the Manager or Admin role; ask an administrator to check your role.
• "Only managers can approve or reject requests" and similar messages mean your role does not allow that action — this is enforced on the server, so it is a real answer, not a glitch.
• A page looks stale — refresh the browser; the schedule and dashboards fetch fresh data on load.
• Something failed to save — you'll always get an on-screen error; retry, and report the exact message to your administrator if it repeats.
• You land on a "suspended" page — the organisation's subscription is not active. Only an administrator can resolve that.