Plans and entitlements (platform)

Change an organisation's plan from its row or detail panel. The tiers are the same four the customer sees — Starter, Pro, Business, Custom — and the change takes effect immediately: seat limits and feature gates are enforced server-side on the next request.

Custom exists for negotiated arrangements. It carries unlimited seats and is excluded from list-price revenue figures, because there is no list price to count.

Practices

• Move a growing customer to a suitable tier *before* they hit the seat wall. Hitting it mid-onboarding blocks every invitation at once and looks like a product fault.
• Record why a Custom plan was granted somewhere durable. A plan with no list price and no note is impossible to review later.